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Prevost Car Parts distributes original coach and urban bus parts to the North American auto aftermarket. It maintains six service centers and seven parts warehouses in Canada and the United States.
The company selected Smart Software’s SmartForecasts Enterprise to improve inventory deployment and customer service. The application’s intermittent demand forecasting technology helped the company better manage its 40,000 parts that have slow-moving, irregular demand patterns.
Parts & Service Centers
Prevost Car Parts, a member of the Volvo Group, has parts and service centers across North America. This network is unmatched in the industry and includes 14 full-service locations, all staffed by factory-trained technicians who specialize in Prevost, Nova Bus and Volvo motorcoaches.
Prevost also offers a powerful online warranty system that allows dealers to submit claims, track vehicle information and receive outstanding bulletins and recalls. The system also provides vehicle information and engine standard and extended warranty policies.
Another benefit of the online system is that it provides dealers with a comprehensive list of all the available parts for their vehicles. Its parts catalog includes batteries, brakes, headlights and windshield wipers, as well as engine, transmission, ignition and steering components.
In addition to providing dealers with the necessary parts, the online system also enables them to view their current inventory and order additional items as needed. This feature saves time and money for both dealerships and owners of Prevost vehicles.
For example, if a customer requests new brake pads for their Prevost, they can place an order with the dealership online. The parts are delivered to the dealership within a few days.
The dealer is then able to provide the customer with the right parts for their Prevost vehicle and keep it running smoothly. They can also access any parts that were previously ordered and are still in stock at the dealership.
These features make it easy for customers to find the parts they need, and ensure that their Prevost vehicles are always in great condition. This is an important advantage for a dealer because it helps to increase customer satisfaction and build loyalty.
As a result, they are more likely to recommend their dealership to friends and family. This can help boost sales and profits.
To better manage its parts distribution, Prevost sought a solution to improve inventory management at its three warehouses, and to enable more accurate demand forecasting. This project required a system that would integrate the company’s Min/Max forecasting software with SAP’s DRP (distribution resources planning) module, ensuring that orders were received and issued in a timely manner.
Online Warranty System
The Prevost Car Parts Online Warranty System is a powerful tool for claim submission and reporting. The system also provides information on Vehicle Warranty Policies, Engine Standard and Extended Warranty Information, and Outstanding Bulletins and Recalls.
The Online Warranty System is an easy-to-use service that offers quick access to Prevost’s comprehensive warranty program. It also allows you to track your coach’s maintenance history and schedule repairs.
Whether you own one or several coaches, the Prevost Online Warranty System will help you keep them running at their peak performance. Using a single log-in, you can submit your warranty claims and receive instant notifications about vehicle service events and service history updates.
As a leader in the industry, Prevost is committed to providing you with innovative technology that improves your safety, comfort and convenience. From the patented independent suspension to variable assist power steering and advanced telematics, Prevost has the solutions to meet your needs.
With warehouses in North America, parts are stocked throughout the country and delivered quickly and reliably. As an added bonus, Prevost offers 24/7 emergency parts ordering and shipping.
For more information about the Prevost Online Warranty System, visit the Parts & Service/Warranty tab on Prevost’s website. It’s a must-have tool for the owners of Prevost vehicles.
It’s also a valuable tool for technicians and dealers, as it makes tracking vehicle information and completing repair orders easier than ever. The system also features a powerful search function that lets you find the right part for your coach.
In addition, the Online Warranty System contains links to other valuable services including a telematics system and a service locator app. The telematics system, called Prevost Liaison, monitors electronic systems and provides weekly reports to help you manage your schedule and fuel usage, as well as provide a comfortable driver environment and a fatigue-free driving experience.
The Online Warranty System also has a mobile app that allows you to submit and track your warranty claims with ease. The app has a number of handy features, including a search bar and a calendar feature that makes it easy to stay organized.
Online Parts Ordering
Whether you’re looking to purchase new or replacement parts for your Prevost coach or conversion shell, the Parts Division at Prevost Car Parts is here to help. The company’s Online Parts Ordering website allows you to search the entire inventory of Prevost stock for all models and years, and place orders from the comfort of your own home or office.
Online Parts is a powerful tool for customers who aren’t in the market to buy a new coach or a conversion shell, but need to perform routine maintenance and repairs on their current unit. With 24/7 service and access to technical assistance, the Prevost Online Parts website is a convenient way to stay on top of your vehicle’s needs.
In addition to providing a vast array of OEM replacement parts, the Prevost Online Parts website also offers 24/7 roadside assistance, a parts catalog on CD-ROM and a variety of technical support services. The site also features an easy-to-use, one-stop ordering desk, as well as a parts catalog that can be accessed on any computer with an Internet connection.
As a member of the world’s second-largest bus manufacturing group, Prevost has the financial resources to provide a level of customer service that is unparalleled in the industry. Its commitment to continuous improvement, as well as the specialized skills and knowledge of its employees, make it an ideal partner for charter, tour and line-haul operators in North America.
From the earliest days of the company, Prevost has been known for innovative designs. Early models included the 25-foot Travelair gas or diesel-powered passenger coach, which was used by airport shuttles and companies that provided short intercity routes.
The 40-foot Panoramique intercity parlor coach was next, with broad side windows and an improved air-ride suspension. Those developments were followed by a new model, the silver-sided Le Normand, which was named after the firm’s newly acquired majority owner, Paul Normand.
Today, Prevost produces a full range of over-the-road luxury passenger coaches for bus and tour operators. In addition to these, the company also manufactures high-end conversion shells for motorhome enthusiasts, as well as premium entertainer touring coaches and corporate specialty vehicles.
Customer Service
Customer service is at the core of Prevost Car Parts. Its 17 OEM-owned service centers, more than 60 mobile service vans and strategic parts storage and distribution locations provide unmatched service to customers with a large fleet. The company offers a full range of services and solutions to support its clients, including a 100-percent Electronic Parts Catalog, a 24-hour emergency assistance line and an online warranty system that is available 24/7/365.
As an industry leader, Prevost has been committed to providing a wide range of innovative products and services, and continues to offer new tools that are designed to help customers streamline their operations, improve safety and restore customer confidence in intercity coach travel. Some of these include the Prevost Action Service System (PASS), a multilingual, 24/7 service that includes assistance with road side repairs and towing, specialized vehicle diagnostics, and expedited parts delivery.
The Prevost Block of Hours program is another tool to increase uptime and keep coaches on the road, enabling operators to secure regular timeslots for their coaches in a service center. The program is available for any sized fleet and can be used for scheduled maintenance, emergency repairs or any other service need.
In addition to the Block of Hours program, Prevost offers an extensive range of service options, including a comprehensive preventive maintenance plan that is designed and priced in advance. It is based on a specific vehicle’s manufacturer recommendation and ensures that all necessary maintenance will be completed as soon as possible.
Other services, like Prevost’s Maintenance Intervals (Uptime), provide a monthly, pre-paid maintenance and service plan to protect customers from costly unexpected breakdowns. The program offers the convenience of scheduling and paying for maintenance or service in advance, as well as fixed labor rates.
Prevost also offers a variety of business solutions, including short-term rental and operating lease programs, for companies with a short-term need or inability to purchase a new coach. These vehicles are typically used for a period of 12 months or longer and can be returned to the company at the end of the lease term, extended or purchased outright.